Privacy policy

You can find our contact details in the imprint. If you have any questions about our data protection, please contact info@relaxranch.com.

This privacy policy applies to all Relax Ranch websites. We do not guarantee compliance with the data protection provisions for websites outside Relax Ranch to which there is a link from the Relax Ranch websites.

Below we would like to give you an overview of where data is collected and how it is handled.

1.1 General information on data protection

In the course of our activities, data is collected and stored at various points, through various programmes and services. This happens, for example, when you use the contact form or Google Analytics saves your IP address in order to provide us with aggregated information about your behaviour on the website. We will go into more detail about the various "data collectors" below.

1.1.1 Collection, purpose, storage and deletion of personal data

1.1.1.1 Personal data and their collection

Of course, we handle all our data with care, but with regard to the GDPR, personal data is particularly relevant. This includes name, address, telephone number, etc., but also your IP address and possibly even user names. In other words, everything that can be used to identify you as a person.

However, data that points to a company or organisation is not included.

When passing on your information on our website, e.g. via the contact form or the comment function etc., please make sure yourself what information you want to pass on: For example, do not write sensitive data in the comment function or do not share critical data with us via the contact form.

 

1.1.1.2 Purpose of the data processing

Data processing serves various purposes, which are also discussed in detail below.

Basically, we use the data within the scope of customer contact and order fulfilment, the provision of our offer and our services online as well as the improvement of these. Data is also used within the scope of our marketing.

 

1.1.1.3 Data processing by third parties

As part of our online offer and e.g. for a better user experience, we use various third-party providers to provide content or services on the website, such as videos, fonts, etc.. These third-party providers process your IP address in order to be able to correctly play out the content on our website. The various instances are discussed individually below.

It can also happen that these are located in countries outside of Switzerland or even the EU. However, we make sure that the data protection requirements are met.

Under certain circumstances, these third-party providers may also set cookies or pixel tags with which they process information such as user behaviour and other information and may also link it to information from other sources. Detailed information can be found in the following points.

Exceptionally, data may be passed on to third parties if this is necessary to pursue our claims or if there is a legal obligation to do so.

 

1.1.1.4 Deletion and revocation

The collected data will either be deleted for a specific purpose or stored until revoked, provided it is not subject to a retention obligation. Details on the deletion request and storage can be found under the respective items.

You are welcome to contact info@relaxranch.ch for information and deletion requests.

 

1.1.2 What are cookies in general?

Cookies may be set on this website. Cookies are small text files that are permanently or temporarily stored in your computer when you visit this website. The purpose of the cookies is in particular to analyse the use of this website for statistical evaluation and for continuous improvements. However, this also includes the optimisation of the user experience (e.g. saving the shopping basket in the shop).

You can deactivate cookies completely or partially at any time in the settings of your browser. If cookies are deactivated, you may no longer be able to use all the functions of this website.

For more information on the individual cookies, please refer to the respective paragraphs.

1.2 Contacting Relax Ranch

Our website offers you various options for contacting us, such as forms or the comment function.

The information you provide will be stored by us and used to process your request and for further customer relations. The data will also be stored for internal purposes (e.g. evaluation, tracking and documentation) and for any further contact (for further customer support, follow-up, obtaining evaluations, etc.). For internal purposes, this data is therefore also stored after a termination of the cooperation until explicitly revoked. We also take the liberty of storing notes on explicitly unwanted contact in order to prevent such contact.

Please do not pass on any information that you do not want us or others (especially in the public comment function!) to receive. Therefore, do not send us sensitive data such as credit card information by email or contact form, but by telephone.

If you do not wish to use the form or email, you can contact us by telephone on +41 79 461 01 81.

If you wish to delete certain information, please contact us directly via info@relaxranch.com.

Your data is stored in various places (e.g. e-mail programme, website, backup) and, if necessary, on the server of our hoster Hostpoint, securely stored in Switzerland. Information on the privacy policy can be found in their data protection declaration.

 

1.2.1 Contact form and email

All information that you send us via the contact form or by email is processed as described above. The data sent includes that which you transmit in the mandatory and voluntary fields, as well as in the message field. In addition, your IP address may be stored.

 

1.2.2 Comment function

With the comment functions, we enable you on the one hand to contact us, and on the other hand to discuss and comment on individual blog posts.

In order to make the user experience more positive, we ask for a username that also enables recognition during longer discussions. We do not use an avatar image.

We also ask for the email address in order to reduce fake enquiries on the one hand and to have a contact option on the other, e.g. in the event of potential customer contact or if we have to determine the person behind the email address for legal reasons. In addition, the IP address is stored.

Information provided in the comment field is stored and may be published on the website. Please take care not to publish any sensitive data about yourself. You are also welcome to use a fictitious username.

Your comments are stored on our website and backed up. As an important part of the content, the comments are stored/published indefinitely. If you wish to delete or change your comments, please contact info@relaxranch.com.

If we recognise the need to contact you in a comment (potential customer, other concerns or questions/support/service), the information is processed as described in the section "Contact".

 

1.2.3 Booking

We rent out various houses or flats, which you can request by phone, email or our booking system.

Your contact details will be processed as described in the point "Contacting us" and used for the smooth running of the rental.

For detailed information, please contact us at +41 79 461 01 81.

1.4 Newsletter

As part of our marketing and information activities, we send out newsletters. If you have subscribed to the newsletter, you will receive recurring information from the industry, on promotions and offers and other content.

We store your email address, your IP address and possibly other information such as your first and last name in order to personalise the newsletter and better match it to your interests.

You can register at various points on the website and will then receive a so-called opt-in mail with which you confirm once again that you have registered for the newsletter. Only with this confirmation will you be included in our recipient pool.

You can also be added to the newsletter distribution list via other sources, e.g. newsletter announcements at a trade fair. In these cases, you will be explicitly informed and your confirmation will be requested.

Your data will be used to send you the newsletter. They are also used to evaluate the performance of the newsletter (aggregated, but also possible at individual level).

Your details will remain stored until you cancel. However, you can cancel your registration at any time and unsubscribe yourself, for example, via the unsubscribe link in the newsletter. You can also write to us at info@relaxranch.com.

We will also be happy to provide you with information on data processing.

We use the US provider MailChimp of The Rocket Science Group to send our newsletter. For more information, please refer to MailChimp's privacy policy.

 

1.5 Google Services & Privacy

This website uses various services provided by Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

The following is an overview of the most important pages concerning data protection in Google products:

Please also check the privacy settings of your own Google account - here you have the option to instruct Google exactly what data it is allowed to collect once you are logged in with your Google account.

 

1.5.1 Google Analytics

1.5.1.1 What data does Google Analytics record and how?

This website uses Google Analytics. Google Analytics uses cookies. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above(Google Analytics Terms and Conditions).

Any personal data will be deleted or anonymised after 14 months.

Under the following link you will find various information on data protection at Google.

 

1.5.1.2 IP Masking / Anonymisation

As the website operator, we have also arranged for your IP to be anonymised. Thanks to IP masking, your IP address is changed in such a way that no conclusion can be drawn about your person. This also allows all other data such as location, etc. to be recorded so that they cannot be linked to you as a person without an IP address.

We use the aggregated, anonymised data from Google Analytics, for example, to improve website performance or to evaluate our marketing activities.

 

1.5.1.3 How to prevent tracking by Google: Browser Addon

If you do not wish to be tracked via Google Analytics on this website or on other websites, you can download an addon for various browsers at https://tools.google.com/dlpage/gaoptout.

For more information on how to use this addon, see https://developers.google.com/analytics/devguides/collection/gajs/#disable.

1.5.2 Google AdWords, AdSense and Remarketing

1.5.2.1 AdWords

As part of our marketing activities, we use Google AdWords to display ads to internet visitors in various places on the web and in various formats. In principle, we do not process any personal data in this process. For details, please refer to the information on advertising with Google.

However, cookies are set for various functions on our site or on third-party sites and are used to improve the display of advertising material (see below).

 

1.5.3 Google Maps

This website uses the Google Maps product from Google Inc. to show you maps of locations and to provide you with a quick link to Google Maps, e.g. for further route planning (improvement of the user experience).

Google Maps collects and processes, for example, the IP address or location information. By using this website, you consent to the collection, processing and use of automatically collected data by Google Inc, its agents and third parties.

The terms of use of Google Maps can be found under "Terms of use of Google Maps" or the terms of use of Google itself. You can set various data protection settings in your browser or the settings of your mobile device, e.g. for determining your location.

 

1.5.4 Google Fonts

The website uses Google Fonts. In order to be able to integrate the fonts used, a connection is established with the Google server when the website is called up, which returns the correct font.

Through the connection, Google can retrieve and process certain data. Information on this can be found on the following pages:

At present, however, the Google Fonts are stored locally, so that the IP address is not passed on.

 

1.5.5 Youtube

We integrate videos from YouTube. You can find information about which data this service processes under:

We make sure to include the videos with the extended data protection function.

 

1.6 Social media and data protection

In today's world, social media channels such as Facebook, Twitter, Instagram & Co. are important in areas such as marketing & analysis, customer acquisition, customer care and customer service. We therefore also rely on the offers of various social networks.

For each interaction (see below for details) with the social channels, the data protection provisions of the respective operators must be applied, the most important ones being listed below:

There you will also find information on data protection settings for the respective accounts.

Some social media networks record various information as long as you are logged in as a user, e.g. which websites are accessed. Details on this can be found in the individual data protection and terms of use of the respective social network. If you would like to prevent this, please check your data protection settings of the respective operator. You can also log out of the network and delete their cookies.

1.6.1 Social media on our websites

On our websites you will find various places where you can interact with the social media channels and, for example, share content.

When you use the share functions and in particular when you are logged in with your account of the respective social channel, various information is sent to the operator of the channel or tapped by them and linked to your user account. The third-party providers may also set cookies.

Please note the respective data protection regulations and settings (see above). Please note that the social networks can track your browsing behaviour, for example, as long as you are logged in.

 

1.6.2 Communication on social media channels

In the context of marketing measures, customer loyalty and customer service, communication and, if necessary, data exchange also takes place on various social networks, such as our Facebook page.

The data protection provisions of the respective channels also apply here (see above for details). In the interest of your data protection, we ask you not to send us any sensitive data within these channels (e.g. as a comment), as we have no influence on how the individual networks handle this data. Instead, we will be happy to contact you directly by email or telephone.

If you provide us with information about you and your request (e.g. name, contact details, etc.) within the social networks which is relevant for us and our business activities (e.g. for contacting and initiating a customer relationship, support requests, etc.), we process this as described in the section "Contacting".